Terms of service

TERMS AND CONDITIONS

At Hifas da Terra S.L., building trust with our customers and users is essential. Therefore, we have drafted these Terms and Conditions to govern the use of our website www.youroptimum.com and the commercial relationships arising from the purchase of our products and services. These Terms and Conditions aim to provide a clear and precise legal framework that protects the rights of both our customers and our company, in compliance with applicable national and European regulations.

By accessing, browsing and using this website, and by making any purchase, the customer fully accepts the following terms without reservation.

1. Definitions

For the purposes of these Terms and Conditions:

Customer: Any natural or legal person who makes a purchase on www.youroptimum.com or uses services offered by Hifas da Terra S.L.
User: Any person accessing or browsing the website www.youroptimum.com, whether or not they make a purchase.

2. Website Use Conditions

By accessing and using www.youroptimum.com, the User agrees to:

Use the website and its contents responsibly and in accordance with applicable laws.
Refrain from any activity that may damage, overload or disrupt the proper functioning of the website.

Hifas da Terra S.L. reserves the right to modify or update the content, structure or design of the website at any time without prior notice, in order to improve usability or to comply with legal requirements.

3. Product Information

Products offered on www.youroptimum.com are subject to availability and may be updated or modified without prior notice in order to improve quality.
Hifas da Terra S.L. reserves the right to modify the content of the online shop, including prices, product descriptions and other terms without prior notice.

Images of products shown on the website are for illustrative purposes only and may not exactly match the actual product received.

4. User Account Registration and Deletion

4.1 Creating an Account

To access certain services and make purchases on the Hifas da Terra S.L. website, Users must create an account.

During registration, Users will be asked to provide information such as name, email address and any other information necessary to deliver services. Users must provide accurate, current and complete information.

By creating an account, Users expressly accept these Terms and Conditions and undertake to:

Keep their account and password confidential.
Immediately notify Hifas da Terra S.L. of any unauthorised use or suspected breach of security (atencion@youroptimum.com).
Ensure that all information provided is correct and updated when necessary.

Users can access their account at any time to update their details, manage orders and preferences. If they wish to delete their account, they can do so via the website or by sending an email request.

Hifas da Terra S.L. may suspend or delete accounts if fraudulent activity is detected, if these terms are breached, or if the provided data is false or incorrect.

4.2 Deleting an Account

Users may request the deletion of their account at any time. However, this action is irreversible and will result in loss of access to account-related services and features.

To request deletion, Users must send an email to atencion@youroptimum.com with the subject “Account Deletion”.

In cases of fraudulent use, Hifas da Terra S.L. may delete the account without notice and take legal action where necessary.

4.3 User Requirements and Obligations

All registered Users must:

Provide accurate and truthful personal information.
Be at least 14 years of age.
Consent to data processing in accordance with the Privacy Policy.

Users are solely responsible for the content they publish or provide on their account. Hifas da Terra S.L. reserves the right to delete any account that fails to meet these requirements, violates applicable regulations, or damages the company's reputation.

4.4 Requirements for Healthcare Professionals

Users registering as healthcare professionals must meet additional requirements:

Be at least 18 years of age. If representing a company, a responsible individual must be identified.
Provide truthful information and not misrepresent their affiliation or organisation.
Use information obtained solely for legitimate professional purposes.

Failure to meet these conditions may result in the account being cancelled without notice.

4.5 Website Issues

Hifas da Terra S.L. provides access to its website and services on an availability basis and does not guarantee error-free or uninterrupted service at all times.

The company will not be liable for:

Service interruptions beyond its control (network failures, server maintenance, etc.).
Security errors on the User’s device (viruses, malware, outdated browser versions).
Issues arising from the User’s internet connection.

For any issues, Users may contact Customer Support at atencion@youroptimum.com

5. Purchase Process

To purchase products on www.youroptimum.com, the Customer must follow these steps:

Select products and add them to the shopping cart.
Review the order, quantities and total cost.
Provide accurate and current billing and shipping information.
Choose a payment method.
Accept the Terms and Conditions prior to completing the purchase.
Confirm and securely pay for the order.

By clicking “complete purchase”, the Customer submits a binding order and agrees to payment.

Upon order completion, the Customer will receive an order confirmation email with details of the purchase.

If the Customer notices any errors, they should contact Customer Support immediately at atencion@youroptimum.com.

If a product is unavailable, Hifas da Terra S.L. will inform the Customer and offer an alternative or a refund.

6. Responsibilities

6.1 Responsibilities of Hifas da Terra S.L.

Hifas da Terra S.L. is committed to providing clear and accurate information about the products available in its online store and guarantees their quality and safety in accordance with applicable regulations.

However, Hifas da Terra S.L. will not be liable for:

Interruptions to the website due to technical reasons, maintenance, updates or circumstances beyond the company's control.
Obvious and manifest errors in product prices, descriptions or images.
Delivery delays caused by unforeseen circumstances, force majeure or transport company issues.
Improper use of products by the Customer, including use under conditions not indicated in the product specifications.

6.2 Responsibilities of the Customer

The Customer is responsible for:

Providing accurate and updated information during the purchase process.
Using purchased products in accordance with Hifas da Terra S.L. instructions and usage recommendations.
Keeping their account and password confidential if registered.

Hifas da Terra S.L. reserves the right to block, suspend or delete any account found to be used fraudulently, violating these Terms and Conditions or engaging in illegal activities.

In cases of improper website use or legal violations, Hifas da Terra S.L. may take appropriate legal action and report any illicit activity to the relevant authorities.

7. Prices and Payment

7.1 Prices

Product prices listed on the Hifas da Terra S.L. online store include VAT as applicable by current law. Shipping costs, when applicable, will be added to the total order amount and clearly shown before finalising the purchase.

In the case of promotions or discounts, the final price will be displayed once the offer conditions have been applied.

Pricing Errors

While Hifas da Terra S.L. regularly updates website pricing information, unintentional errors may occur. If a manifest pricing error is detected, Hifas da Terra S.L. reserves the right to correct it and inform the Customer before processing the order. The Customer may then choose to confirm the purchase at the correct price or cancel it free of charge.

7.2 Payment Methods

Customers may pay for orders using the following methods:

Credit or debit card (Visa, Mastercard, Mastercard Maestro) via a secure payment gateway.
Apple Pay.
Google Pay.
PayPal.

The Customer guarantees they are the legitimate holder of the chosen payment method and agrees to notify Hifas da Terra S.L. immediately of any unauthorised use or payment-related issues. Hifas da Terra S.L. does not store payment data.

If payment is not authorised, the order will be automatically cancelled.

8. Shipping and Delivery

8.1 Delivery Times and Conditions

Hifas da Terra S.L. ships both domestically and internationally to the address provided by the Customer at the time of purchase.

Delivery times vary by destination and chosen transport service. Estimated delivery times will be indicated during the checkout process.

Typical delivery times are:

Standard (Spain): 2 to 3 working days from order confirmation.
Shipping is not available to the Balearic Islands, Ceuta or Melilla.

If a product is out of stock at the time of purchase, Hifas da Terra S.L. will inform the Customer of the estimated restocking date or offer an alternative.

8.2 Shipping Costs

Shipping costs are calculated automatically based on the package weight, delivery address and chosen carrier. The exact cost will be displayed before finalising the order.

Hifas da Terra S.L. may offer free shipping on orders exceeding a certain amount, which will be clearly indicated on the website and in the Shipping Policy.

8.3 Order Tracking

Once the order is shipped, the Customer will receive an email with useful information about the order status and the corresponding invoice. A tracking number will also be provided so the Customer can monitor the delivery via the carrier's website.

8.4 Delivery Issues

If delivery is delayed due to reasons beyond Hifas da Terra S.L.'s control (logistical problems, weather conditions, etc.), the Customer will be informed as soon as possible.

If the carrier is unable to deliver the order due to the Customer’s absence, a second delivery attempt will be made, or a collection notice will be provided.

For more information, please refer to our Shipping Policy.

The risk of loss, damage or deterioration of goods passes to the Customer once they, or an authorised third party, physically take possession of the order. Once received, the Customer is responsible for any further issues or deterioration.

Customers should inspect packages upon delivery. If visible damage or suspected damage is found:

Record the issue on the delivery note or carrier’s digital system before signing.
Take photographs of the damaged packaging and product.
Notify Hifas da Terra S.L. within 24 hours of receiving the order at atencion@youroptimum.com, including order number, description of the issue and photos.

Failure to take these steps within the stated time frame may hinder the processing of claims with the carrier.

9. Right of Withdrawal and Returns

Customers have the right to withdraw from the purchase contract within 30 calendar days of receiving the product, without needing to provide a reason, in accordance with applicable consumer protection legislation (including Spain’s General Law for the Defence of Consumers and Users and Directive 2011/83/EU).

To exercise the right of withdrawal, Customers must notify Hifas da Terra S.L. by email at atencion@youroptimum.com, including:

Full name.
Order number.
Product(s) to be returned.
Reason for return (optional).

9.2 Return Conditions

Returns will be accepted only if:

The product is unopened and in its original packaging, with no signs of tampering.
Perishable, personalised or hygiene-sensitive products may not be returned unless defective.

Return shipping costs are borne by the Customer unless the return is due to a shipping error or defective product.

9.3 Refund Process

Once the return is received and the product condition verified, Hifas da Terra S.L. will issue a refund within a maximum of 14 days, using the same payment method as the original purchase.

For further details, refer to our Returns Policy.

10. Product Warranty

10.1 Warranty Coverage

The mushroom-based dietary supplements offered at www.youroptimum.com are covered by the legal guarantee in accordance with the General Law for the Protection of Consumers and Users and European Union regulations (Regulation (EU) 2017/2394 and Directive 2011/83/EU). As these are consumable products for personal use, the guarantee is limited to manufacturing or packaging defects that could compromise the safety or quality of the product before it is opened.

The guarantee does not cover claims related to health effects, as these products are food supplements that do not replace a balanced diet or medical treatment. It is recommended to consult a healthcare professional before starting to take any supplement.

If the Customer receives a product that is damaged, in poor condition, or has a manufacturing defect, they will be entitled to:

Replacement of the damaged product with a new one, provided that notification is given within the specified period.
Refund of the amount paid if replacement is not possible.

The warranty is valid for 2 years in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Finland, Germany, Greece, Hungary, Malta, Monaco, Netherlands, Poland, Portugal, Spain, Sweden, and Switzerland, with the exception of the following: 

Ireland: 6 years (limited to defects present at the time of purchase)
United Kingdom: 6 years (England, Wales, and NI); 5 years (Scotland)

10.2 Warranty Exclusions

Due to the nature of the products sold (food supplements), the warranty does not cover:

Products that have been opened, tampered with, or partially consumed.
Products whose packaging is damaged after delivery and has not been reported within the specified period.
Exchanges or returns for reasons other than manufacturing or packaging defects.
Misuse or improper storage by the Customer (e.g., exposure to excessive heat, humidity, or direct light).
Adverse reactions or undesirable results resulting from the use of the products, which may vary from person to person.

10.3 Warranty Claims

To manage a warranty claim, the Customer must contact Hifas Da Terra S.L.'s customer service department and provide:

Order number or invoice.
Problem description.
Photos of product and packaging.

📧 Email: atencion@youroptimum.com

Once the claim has been assessed, Hifas Da Terra S.L. will offer the most appropriate solution, which may include replacement of the product or a refund of the amount paid.

11. After-Sales Service

The Customer Service team at Hifas Da Terra S.L. is at your disposal to resolve any queries, incidents, or complaints related to the products or services offered. You can contact us through the following channels:

Email: atencion@youroptimum.com
Postal address: Portamuiños 7, 36154, Pontevedra, Spain.

12. Intellectual Property

All content on the website www.youroptimum.com, including but not limited to text, graphics, images, logos, icons, buttons, software, trade names, trademarks, and industrial designs, is the exclusive property of Hifas Da Terra S.L. or third parties who have granted a license or authorization for its use. This content is subject to the intellectual and industrial property laws in force in Spain and other countries in the European Economic Area, Switzerland, Monaco, and the United Kingdom, as well as applicable international treaties and regulations.

Accessing, browsing, and using the website by the User does not imply any waiver, transfer, license, or total or partial assignment of the aforementioned rights, unless expressly stated otherwise.

Users are prohibited from reproducing, transforming, distributing, publicly communicating, making available to the public, extracting, reusing, forwarding, or using in any way, by any means or procedure, any content from the website, except with the prior, express, and written authorization of Hifas Da Terra S.L..

The User undertakes to respect the intellectual and industrial property rights owned by Hifas Da Terra S.L.. In the event of infringement of these rights, Hifas Da Terra S.L. reserves the right to take the appropriate legal action to defend its interests.

Any unauthorized use of the contents of this website, including trade names, trademarks, or designs, will be considered an infringement of the intellectual and industrial property rights of Hifas Da Terra S.L. or third parties, and may give rise to the legally established liabilities.

13. Data Protection

Hifas Da Terra S.L. undertakes to comply with current regulations on the protection of personal data, including Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation, GDPR), as well as the national legislation applicable in each country from which the website is accessed, including, where applicable, Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) (Spain), the Federal Act on Data Protection (FADP) of Switzerland, the Data Protection Act 2018 and the UK GDPR of the United Kingdom, and the corresponding regulations of the Principality of Monaco.

The collection and processing of personal data will be carried out in accordance with the principles of legality, loyalty, and transparency, in order to ensure that the data is processed appropriately and with maximum security. The personal data provided by Users will be used only for the specific purposes indicated in the website's Privacy Policy, which can be consulted at any time at the following link: Privacy Policy.

The data will be treated confidentially and will not be transferred to third parties, except in cases where there is a legal obligation or express authorization from the data owner. Likewise, users have the right to access, rectify, and delete their data, as well as other rights recognized by current regulations, as described in detail in the Privacy Policy.

For any questions or to exercise rights related to data protection, the Customer or User may contact us via email at atencion@youroptimum.com.

14. Amendments to Terms and Conditions

Hifas Da Terra S.L. reserves the right to modify these Terms and Conditions at any time and without prior notice, in order to adapt them to legislative changes, technological modifications, operational improvements, or any other reason it deems appropriate.

Modifications to these Terms and Conditions will take effect from the moment they are published on the website. Therefore, we recommend that Customers and Users review these Terms and Conditions periodically to stay informed of the conditions applicable at any given time.

Continued use of the services of Hifas Da Terra S.L. after modification of the Terms and Conditions implies acceptance of the same by the User.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable legislation under international private law and consumer protection regulations. In the event of any dispute or conflict that may arise in relation to the interpretation, execution, or compliance with these Terms and Conditions, and provided that the Customer is a consumer, the parties agree to submit to the courts corresponding to the Customer's place of residence, in accordance with the current regulations on consumer and user protection applicable in the Customer's country of residence.

If the Customer is not a consumer, the parties agree to submit, expressly waiving any other jurisdiction that may apply, to the courts of the city of Pontevedra, which shall be the applicable jurisdiction for the resolution of any dispute that may arise.

Effective date: April 23, 2025